Thank you for shopping with us!
Please do not hesitate to contact us anytime with questions, comments, concerns, or just to tell us you love your items! We love hearing from you :)
We currently prioritise shipping to United States and Australia, United Kingdom, Korea, France, Ireland, Japan, Israel, Sweden, Germany, Spain, and Russia. If your country is not listed, please contact us at firstname.lastname@example.org for expression of interest, and we are happy to provide alternative arrangement for you :)
Due to the worldwide locations of our warehouses, your order containing multiple products may be sent in different packages, and therefore different shipping timeframe.
Shipping is FREE for all order above AUD29.99. A flat rate is charged at AUD9.99. It normally takes 1 - 3 weeks to arrive your address. If you need more urgent delivery, please contact us at email@example.com prior to placing order so that we can take care of your order.
The shipping duration is generally divided into two:
Processing time (2-7 business days) - This includes order verification and confirmation sent direct to the warehouse for processing within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-7 business days. Please be aware that some of our products are made to order, therefore a processing time of >7 days might occur.
Shipping Times - This refers to the time it takes for items to be shipped from our warehouse to the destination. We ship directly from our international warehouses to global destinations, which means the time frame varies depending on the shipping origin and destination. It normally takes 7 - 21 working days to arrive Australia and United States, and is similar or longer for all other countries. You should receive an email within 3-7 business days that your order has been shipped. You will also receive a tracking number with an estimated time of delivery.
Please note:- A number of variables can extend these shipping times, such as weather delays, customs, industrial action and issues beyond our control. Once the product is with the courier/ postal company, we are not responsible for any delays. The late arrival of ordered products is not eligible for refunds.
Order Changes, Cancellations, Replacement & Returns
We firmly stand behind our products as we work with only the best vendors around the globe.
Orders Changes & Cancellations
If you need to make a change to your order (colour, shipping address, etc) or cancel your order, the request must be sent via email to firstname.lastname@example.org within 12 HOURS of placing your order.
After 12 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already paid our supplier and shipped your order to that address.
Replacements (Lost Items or Damaged Goods)
For orders that are mistakenly placed by the relevant shipping companies and/or marked as delivered, but are never received, we offer replacements at an additional fee. Please email us if your order has not arrived after 6 - 8 weeks.
If an item was damaged or incorrect, etc, please send us an email at email@example.com with an image of the error and we can replace your order free of charge.
Returns and refundsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.